Frequently Asked Questions
Answers about ordering, fitment, collection and servicing. Can't find yours? Just ask.
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Ordering Parts
Use the "Find Parts for Your Subaru" selector on the homepage or parts shop — choose your make, model, year and generation and we'll show you parts confirmed compatible with your vehicle.
No — you can check out as a guest with just your name, email and delivery details. If you create an account afterwards using the same email, any guest orders you placed are automatically linked to it so you can track them.
We stock a mix of genuine Subaru parts and quality aftermarket alternatives. The brand and part/OEM number are listed on every product page so you know exactly what you're buying.
Every product page has a "Request Confirmation" option — tell us your model and year and our team will confirm fitment before you order. You can also use "Request a Part" if you can't find what you need listed at all.
Payments
We process online payments securely through Paynow Zimbabwe, which supports EcoCash, OneMoney and major bank cards.
Yes. Payments are handled entirely by Paynow's secure payment gateway — we never see or store your card or mobile money PIN, and your order status is only ever updated once Paynow confirms the payment.
All prices are listed in US Dollars (USD).
Vehicle Compatibility
Each part is matched to specific Subaru makes, models, years and generations in our system — not just a general description. Selecting your vehicle filters the shop down to parts we've confirmed will fit.
Get in touch via Contact Us or submit a Request a Part with your vehicle details, and our team will help track down the correct part.
Servicing & Repairs
We specialise in Subaru diagnostics, engine and transmission repairs, brake and suspension work, electrical diagnostics, air conditioning and scheduled maintenance — see our full Services list for details.
Use the "Book a Service" button in the site header, or visit the Book a Service page, and let us know your vehicle, preferred date and what needs attention. Our team will confirm your booking.
Yes — as Subaru specialists we service the full range, from older Impreza and Forester models to current-generation vehicles.
Orders, Returns & Tracking
Log in and go to My Orders to see the status of every order placed while signed in. If you checked out as a guest, simply register or log in using the same email address — we automatically link any guest orders placed with that email to your account.
See our Returns & Refund Policy page for full details on eligibility and how to start a return.
All orders placed through this website are collected in person from our workshop — there's no delivery fee either way. Once your payment is confirmed, we'll prepare your order and let you know as soon as it's ready. See our Collection & Delivery Information page for our address and hours.