Returns & Refund Policy
Straightforward returns for incorrect, faulty or unwanted parts.
Last updated: 06 November 2026
Incorrect or Faulty Parts
If you receive a part that is incorrect, damaged in preparation, or develops a fault attributable to the part itself rather than fitment or wear, contact us as soon as possible with your order number and a description (and photo, where relevant) of the issue. We will arrange an exchange, repair, or refund at no cost to you.
Change of Mind
For parts that are unopened, unused and in their original packaging, contact us within 7 days of collection to discuss a return. A restocking assessment may apply to specially ordered items. Electrical parts, opened consumables (filters, fluids, gaskets) and parts that have been fitted are not eligible for change-of-mind returns, as we can no longer guarantee their condition for resale.
Parts Ordered to Confirmed Fitment
Where a part was ordered after using our "Request Confirmation" fitment check, and it turns out not to fit your vehicle due to an error on our part, we will replace it or refund you in full. We ask that you retain the original packaging and confirmation correspondence until you've verified fitment.
Refund Method & Timing
Approved refunds are returned via the original Paynow payment method used at checkout wherever possible. Once a return is approved, please allow a few business days for the refund to reflect, depending on your mobile money provider or bank's own processing times.
How to Request a Return
Contact us via phone, WhatsApp, or the contact page with your order number and the reason for the return, and we'll guide you through the next steps. Since all orders are collected in person, most returns are also handled in person at our workshop — see our Collection & Delivery Information for our address and hours.